Interview a PR Practitioner - Grace Chiam From Hard Rock Hotel Penang

Organization Background - Hard Rock Hotel Penang

Hard Rock Hotel Penang was opened in September 2009. It was the first Hard Rock Hotel in Malaysia. Hard Rock Hotel Penang is a luxurious resort situated along the famous beaches of Batu Ferringhi.

Located in the Pearl of Orient, Hard Rock Hotel Penang is iconic, bringing the multicultural Penang to new heights with its authentic Hard Rock experience. This hip and trendy resort in Penang is suitable for families, couples and singles for their relaxing accommodation in Penang.

With a total of 250 guestrooms of contemporary feel, all rooms are well-designed with guests in mind. With Wi-Fi connections, iPod docking stations and 32-inch LCD screen TVs, you can stay connected with your loved ones and be entertained 24 hours.

For dining in Penang, Hard Rock is synonymous with music, good fun and great food. Hard Rock Hotel Penang offers plenty of options in the menu to suit everyone.

Anything from intimate private meetings to spectacular banquets for up to 300 guests, meeting planners will receive extreme Rock Star service and an event everyone will be talking about.

The walls in the Hard Rock Hotel Penang are adorned with images, memorabilia and icons reflecting the revolution that changed the face of music, fashion and arts. It's a celebration of popular culture from the 50's through the new millennium. Its fun atmosphere and clean, modern lines make this the ultimate rock retreat for all!

We are pleasure to interview Grace Chiam from Hard Rock Hotel, the lady who is in the left-hand side in the photograph above. 

" Hard rock hotel PENANG is 4 years old. The hard rock brand is 42 years old. We are a music themed hotel and have created a different experience for guest who Stay with us by creating experiences that rock! ", she briefly explain about the organisation's background before we start the interview.

Interview Section

1. Tell me about yourself ?

I'm Grace Chiam, Marketing Communications Manager of Hard Rock Hotel Penang. I was born and bred in Penang. I have always been in the line of marketing. Prior to this, I was a the General Manager for a boutique hotel for a short while , a lecturer at KDU college for 3 years, worked as a managing director at Danzity Dance House for 8 years before joining Hard Rock. I hold a Masters in Business Administration and a first class honors in BA in management and marketing.

2. What are your responsibilities/ functions as a (Position) ?

I deal with advertising, media, bloggers, social media, design and events for the hotel. I am the head of the marketing communications department in Hard Rock Hotel Penang.

3. Have you ever faced any crisis/ issue(s) along your employment here ? If yes, could you please share your experience how you manage to solve the crisis/ issue(s) ?   

Working here has been awesome and I get along pretty decently with my fellow rockers.

4. What are the THREE positive values that can describe about you ?   

- I believe I am a hard working person, because I always do things wholeheartedly. - I try to be creative and think out of the box for every task. - I am result-oriented because I focus on the end product of my efforts.

5. How would you see yourself in the next 5 years ? 

I would like to develop higher productivity and achieve more for the Hard Rock brand.